Shipping & returns

Where we ship

Physical items ship to addresses in the contiguous United States (the lower 48 states). We don't ship to Alaska, Hawaii, US territories, APO/FPO, or outside the US yet. Shipping is included in every physical item's price.

Timing

After you order, email your pet's photo, name, style, and order number to [email protected]. We email a proof in about 2 business days. Once you approve it, your item is printed by our print partner and shipped with tracking. Printing usually takes 2–5 business days, and US transit usually takes 2–5 business days. Mugs, prints, ornaments, and canvases may arrive in separate packages.

Christmas 2026

Order and send your photo by Monday, December 1, 2026 for the best chance of delivery before Christmas. We can't guarantee holiday arrival. Digital files are emailed as soon as you approve the proof.

Proofs and changes

Nothing prints until you approve your proof. One change is included (style, background, or small fixes to markings). Changes after approval may not be possible because printing starts quickly.

Returns, damage, and misprints

Each piece is made just for you, so we can't accept returns or exchanges for change of mind. If an item arrives damaged, defective, or misprinted, email a photo of it to [email protected] within 30 days of delivery and we'll send a free replacement. If a replacement isn't possible, we'll refund that item.

Digital files

Digital portraits are delivered by email after you approve the proof. Because they're personalized, they can't be refunded once the proof is approved. If we can't make a proof you're happy with, we'll refund your order.

Cancellations

You can cancel for a full refund any time before you approve your proof. Email us with your order number.

Payments are processed securely by Payhip with PayPal or Stripe. Questions: [email protected].